Never overload the washer. Whether you love or loath being in the kitchen, our community of reviewers have determined that out of almost 5,000 appliances on, these are the best available! Our reviewers have provided detailed ratings for important factors to consider when choosing a refrigerator or dishwasher, such as Noise Level and Internal Layout. The smell seems to becoming from the rubber seal and you can imagine...Read more, Very sorry to hear of the issues you are experiencing with your Samsung washing machine. I understand that you've been in contact with us via Facebook regarding this. They're lemons. We wash probably every second day, so its not overly heavy use, but used regularly enough. Are you able to message us on our Samsung Australia Facebook page... with your contact details as well as your Samsung reference number? If you need a user or repair manual, you can find it here. Skip to content Skip to accessibility help. Discover the full range of washing machines and dryers at Samsung Australia. Would you be able to provide me with your contact details and any reference numbers to the link below so we can ... further look into this? He has gone to bring the parts still not returned after 4 days. If you don't have a Facebook account, you can message us here. Write a review on! They contacted their local service company and on Monday I received a call and they came out today on Wednesday.Unfortunately, they did not have the right part and will come back again tomorrow to fix the issue with the PUMP.Here's hoping it works again - but I am extremely disappointed that it broke down after only 11 months!!! Again after three years my washing machine just stopped dead, mid cycle last Saturday. I myself use this site as I'm sure others do, to review products before purchasing this machine was originall... y supposed to be $1300 and David Jones price matched and it was a piece of junk !!! and now it has stopped working. I say thankfully because our previous Samsung was a 8.5kg washer and tended to move about a bit. I should have purchased a cheaper washing machine and it would have lasted longer. We are always looking for ways t... Read more. I understand your frustration and we would like to see what we can do. Never exceed the MAX line in the cup. My wife and I purchased the machine in July 2015, during which time it would clean a weekly load of washing so really light use.About 2 weeks ago end of January 2016/ early February 2016 we noticed that the machine was stopping at about 3 minutes into a cycle. So urgently bought from Masters a 6 KG Panasonic Machine to keep my wife happy. Purchased in November 2019 at Bing Lee Physical store for A$695.00. I refused and le...Read more. If you would like me to do so, would you be able to send us a private message with your Samsung reference number? Bought this washing machine and have happily used it for 2 months. You may find lint, coins or buttons are obstructing the flow into the pump. The washing machine i have owned for 2 years no issues. Are you able to message us on our Samsung Australia Facebook page... Read more, Reference number #8217462901. They contacted their local service company and on Monday I received a call and they came out today on Wednesday. Not a bad after sales service I hope your Air conditioning department should also give thi... s kind of service because my brand new Samsung AC became defective technician took away the board and never came back in 3 years neither City Appliances people reply the calls now. To correct the slow drain, open the bottom panel of the washer housing. has affiliate partnerships. I would never touch this brand machine again as they run you around and refuse to fix a broken product. Even the repair company that inspected my machine said it wasn't an easy repair. When its most convenient for you can you please send that through? AVOID AT ALL COSTS, I purchased the Samsung washing machine Dec 2015 , in April 2017 the mother board had to be replaced as then wash cycle went haywire .A week later the machine started leaking water and when the technician came , he said the seal had a tear and said it is not covered under warranty.They said it's my fault it is torn although I am very careful. We've sent you a PM requesting for more information. The follow up service is horrible, never again! How long should washing machines, used normally, last for before needing replacement. Again after three years my washing machine just stopped dead, mid cycle last Saturday. Solution: The purple streaks happen when too much laundry detergent is used. There model is still going strong in 2015, and the model I have purchased meets my needs perfectly. Purchased in June 2014 at Domayne NSW for A$14,999.00. Purchased this product in July 15. My machine made a bit of a noise, but this went away when I placed the really heavy matching drier on top. The washing machine options are simple, and it does a decent job of washing. Your trust is our top concern. You WILL regret it. Surely these machines are meant to last longer than 3-4 years? Solved by regularly wiping the inside of the glass door. This one is super quiet (when you turn off the annoying jangling bell noise it makes when the course ...Read more. - it seems to remember the last used wash options so that is great). If the problem happens during large loads, it is usually an electronic control board issue. Probably shouldn't have replaced my first Samsung front loader when it died after only four years with another Samsung front loader! Have increased stars from 2 to 4. an also reach out via Facebook- please ensure to copy and paste your product review in a private message to us. Probably shouldn't have replaced my first Samsung front loader when it died after only four years with another Samsung front loader! If you use a quick wash setting the cycle will be complete in 20 minutes. It has since stalled. Coming close to 2 year warranty mark my rubber seal broke due to wear and tear and they refused to fix under warranty. Solution: If a leak is going to happen with a front loader, it is most often during the rinse cycle because more water is used at that time. Do Not Buy a Samsung front-loader. You can change the temperature of the wash cycles and how many rinse cycles you want it to do. Beat your clothes against a rock. Bosch Serie 4 Front Load Washing Machines, Beko WMY7046LB2 / WMY8046LB2 / WMY9046LB2. I contacted Samsung who sent a service man who said he couldn't smell a thing which was so frustrating given friends and family have mentioned the smell whenever they go near my laundry. Updated Jan 2018 : no further issues with my washer (touch wood). It was machine washable btw! The ease of use and the capacity are fantastic for someone like myself who lives alone and comes home with plenty of dirty clothes which it cleans with ease. We're sorry to hear that you have been experiencing difficulties with your washer, Ann. This is accordingly and thankfully a very heavy 71kg machine in itself. I am so glad that their response to customer is appreciable. No sound at all while performing washing. The answer is no! Great funtions! HI Muhammad. Unethical company as far as after sales service. !Do not buy samsung anything!Fridge faulty, washer faulty and hopeless customer service!Both machines flood, they keep changing computer and other components.I have sent my washer back and still no call back.Have been without washing at home for 3.5 weeks, family of 5. Very happy, another well made Korean product. Take time to read the manual when you are not in a hurry to learn which cycle to select for. Happy to hear that you are still enjoying your Samsung washing machine. Hi John, if you could send this through to us via the link above, we'd be more than happy to look further into this for you. Water Pump Problem During Spin Cycle . Solution: When this happens, it's time to do a bit of detective work. Honestly don't know why you ask people to private message you, and all you get is a sorry! Like many other Samsung Washing machines, it has a major issue: leaking problem due to bad door and sealing design. Samsung and Cookies. Also doesn't really wash that well either, white duvets and sheets are still coming out with yellow sweat stains on - this never happened with my previous machine - very disappointed! Never use more than two teaspoons in a HE washer no matter the load size or water temperature. Would you be able to send us a message via the link below with your S... Read more, I have tried this through you before but will again, hence the lack of after sales service review......and once again no service from Samsung. This buying guide will take you through each type of machine, and explain what to look for in each to guarantee you’re making the most informed choice possible when shopping. When it's most convenient for you can you please send that through? Purchased in November 2015 at The Good Guys. Very silly design the Transformer for power supply is hanging by two "Spot weld" points obviously if spot welds are little weak (which is possible) with the vibration of machine they further loosened and transformer was hanging by wires and according to technician it touched the body of machine thus whole electronic board has burnt.

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