What They Want to Know: The interviewer wants an overview of your customer service experience—how many years, specific examples, and which skills you are comfortable using to resolve problems. This can be a great way to stand out from other applicants and demonstrate initiative. 2.

How did you handle the situation? Beyond this, other questions may be more direct including productivity, expectations, training, and other logistics. Why do you want this reception manager job? The goal is to see how the candidate sees a receptionist role fitting in with the broader culture of the company. What do you do to keep up in a fast-paced work environment? Your body language is also important; don’t slouch back in your chair or appear “hunched over” in a defensive position. All this being said, try and limit the questions to no more than three or four. This is a fairly straightforward yes/no question. Who are the founders? Many consider this question to be a loaded gun – dangerous in the hands of the inexperienced. Be sure to start chronologically and tell a linear story. As well, I keep a running list of everything I need to do, so that I don't neglect any important responsibilities. Are they excited about the prospect of being the face of your office? If you aren’t sure about what to wear to your interview, check out these tips on how to dress for an interview.

Where do I stand as of now?”. Almost every company will have a website, Facebook page, Instagram account, or some sort of digital footprint. That's why I always make sure to greet people with a smile on my face and make sure all customers feel like they've got my full attention. What They Want to Know: Your interviewer needs to be sure that you understand the position you are applying for, but this question may also be cultural, touching on your philosophy of work. What to look for in an answer: "I tell the customer, 'Ms. Who are some of the principal people who work there? How do you keep your daily schedule organized? In my last office, there were five employees. Which of their core values resonate with you? Along with a standout resume, take the time to dress the part when you interview. What was it like working for your manager? Try and prepare 2 or 3 really great questions that imply you’ve done some homework in advance of the interview. Whenever it's not rude, I try to perform a few tasks at the same time. She explained the whole situation, and I reassured her that our billing person was just out for the day and would be in touch. Instead of simply saying “I am well organized”, trying attaching an example or strategy. The goal is to make sure the receptionist has good skills at managing people on the phone. Tell me about a time you had to deal with an angry customer or guest, either on the phone or in person. Do some research into your industry to establish base rates of pay based on seniority and demand but keep in mind – your employer is hiring you for what they believe you are worth, and how much benefit they feel you will provide. Does the idea of handling an upset person make the candidate uncomfortable? Will they bring good qualities to your office … If both your resume and your professional attire are on point, and you are prepared to answer likely questions, you will be successful in obtaining the position you are interviewing for. By asking questions you demonstrate initiative, and show that you care enough about the job to have done some research. Alternatively, You shouldn’t assume the skills of other applicants.

If your employer fired you or let you go for cause, be prepared to give a brief – but honest – reply. ', Receptionist Cover Letter Examples and Writing Tips, How to Answer Job Interview Questions About Mistakes. What to look for in an answer: "A receptionist is the first face that most people see when they enter an office. Having a heads-up makes it easier for me to rearrange my plans. What to look for in an answer: "I make sure that when people come to my desk I do not give out information to people unless they are supposed to know it. I feel really comfortable interacting with customers and solving their problems, whether it's finding the book they're looking for or changing their meeting time with an executive. Which qualities are you looking for in a person you want to hire for the company?
You should have experience using phone systems and office machines like printers, copiers, scanners, and fax machines (yes, still), in addition to computer applications like MS Office and industry-specific software. If necessary, I'll ask if they can give me a minute to do another task first—and, if things are really busy, I try to call in a fellow employee to provide me with coverage. As well as being familiar with Microsoft Office, I also used to make updates to the company website in my last role, so I'm comfortable using WordPress as well. In my job, communication is key, so I'm constantly answering the phone and checking my email for new requests, then updating my to-do list with follow-up tasks accordingly. When multitasking isn't possible, I put my focus on clients and customers as the number one priority. Additionally, revealing that “I’m not really a morning person and have been known to come in late” raises immediate and obvious red flags.

Even if you don’t have something that is specific to the role you are applying for, don’t be afraid to list hobbies or other non-work related activities here. During college, I had a part-time retail job as well, this time, selling clothing. How do you prioritize calls, clients, deliveries, and other issues that must be addressed immediately? The person giving the interview has a job to do as well – respect their time. Why did the last person who held this job leave? Highlight your ability to handle multiple calls and diverse customers while remaining professional and composed. Usually, that's anything that involves one of the company's clients. Do they demonstrate facility with the common software types used by receptionists? I also told her I'd place a note on the billing person's desk, asking her to call the woman back as her first task. Beyond this, present your strengths with confidence – this is not the time to be modest. Do they sound like the enjoy handling people on the phone? In summation, clearly illustrate what in specific has made you a good employee, and how you envision yourself contributing to and benefiting the company. Lastly you’ll want to ask about the next step in the process and when to expect to hear about the position. If your current employer is downsizing, be honest about it, remain positive, but keep it brief. If you believe you nailed the interview, be bold: “I’m going to be straight with you - I think that went really well and I think I’d be a great asset here. Finish your response with “Did that help answer your question?”. The number one thing I do is keep calm, since a frantic, stressed attitude isn't helpful and isn't a good look in front of any staff or clients. Spend some time in advance of your interview coming up with concrete examples of prior work achievements and how they demonstrate a desired ability. Here is an opportunity for you to showcase a wide variety of things you may have done both personally and professionally that will get your potential employers interested. A receptionist can make a big impression—positive or negative—on customers. What sorts of things does this company care about? Try taking control in these situations by saying something like “While I don’t have experience in that particular area, I feel my experience in this area may be beneficial”. You may even want to let them know who you feel their competition is! As you stand up post interview and engage in a final handshake, be upfront. I keep a professional and cordial, but firm demeanor at all times.". Some candidates think using elaborate techniques to “talk around” difficult questions keeps them in the power position.
… 10. ", Job Interview Question: 'What Do You Hope to Accomplish Here? If possible, it is a good idea to research which programs the company is using before the interview. While many candidates tell their interviewer that they posses certain desirable qualities, the proof as they say, is in the pudding. Describe a situation wherein you were pressed to share confidential information. Arm yourself with knowledge on the products, services, and types of customers this company deals with. If you know you do not have much experience in the job you are applying for, plan for this question ahead of time and ensure you can provide some relatable examples based on what you have done. For example, mentioning you are an excellent “team player” in a job where you largely work alone suddenly becomes irrelevant to the employer and demonstrates a genuine lack of self awareness.

Let’s begin! Can you tell me more about the day-to-day responsibilities of this position? The goal is to make sure they have a productive sense of their relationship with the office they work for.

What sorts of things does this company care … Any experienced employer understands that sometimes things happen. What They Want to Know: This is one of several questions you may be asked involving how you handle stressful and difficult conditions. While this question is an invitation to do some chest pounding, remember to illustrate strengths that will benefit the employer and are relative to the position. For instance, I can easily answer a phone call while signing for a package from the delivery person. What role does a receptionist play in a customer’s first impression of an organization? I try to triage tasks, so that I'm always working on the most important task first. I've been working in customer service since I was a teenager. Alison Doyle is the job search expert for The Balance Careers, and one of the industry's most highly-regarded job search and career experts. Some people make job hopping a career in of itself, and your answer here can be telling. Describe a situation wherein you interacted with an angry caller. If they have a website, check out their “About us” or “Culture/Mission/Vision” pages. The goal is to find out how the candidate deals with unhappy or upset clients. If you are asked a question and simply don’t believe you have well developed skills in that area, don’t be afraid to let the interviewer know, rather than answering with unrelated and tangential examples. Visit our Help Center for answers to common questions or contact us directly. What to look for in an answer: "Once, I had a very loud and aggressive person speaking to me at the receptionist desk asking to speak to my boss. As indicated above, research on the company you’re applying for is critically important. By understanding and practicing responses for these “oldies but goodies”, you can show up to each interview that much more confident. What to look for in an answer: "I took a typing class in high school and have been speed typing at 80 wpm since then.". He calmed down and left, seeming satisfied.". 4. However, overdressing can be perceived as over compensation. Often times, an interviewee will start talking salary before they’ve had an opportunity to illustrate their skill set and value making any sort of leverage valueless. Be sure to think about this one in advance in the event that it comes up. If they seem frantic or act rudely, then it can feel later like your food just doesn't taste as delicious. When in doubt, dress sharp, in classic business casual. Tell me about your customer service experience. On the one hand, you have an opportunity to really stand out from the pack. Can you tell me more about what's going on?" Are they excited about the prospect of being the face of your office? Every new client, job applicant, employee, or third-party vendor will pass by or check in with a receptionist, so employers are eager to find someone who will be responsible, friendly, and calm. Are they a highly formal suit-and-tie affair, or a casual silicon valley “hipster” organization? 6. Do you have experience with multi-line phone lines?


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