I filed a claim for a refund against a merchant who never had the item in stock.

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You must log in or register to reply here. The merchant never responded to PayPal. In my case, after I had provided tracking number and proof that the buyer successfully received the item, they pretty much told me I was protected under the seller protection program now and so the money they temporarily froze was released back to me and case was closed.

I declined and closed his case. I just don't know the other side is still filing a counter-claim even after Paypal closed the case twice. Sometimes it works and sometimes is doesn't but, you won't know unless you try. Several messages back and forth with bad buyer. Note: PayPal does not guarantee recovery of the funds even if the appeal is won.

Contact customer service to ask if you can reopen dispute but no guarantees because timely response is part of maintaining buyer protection. You have 'up to' 20 days to escalate but can do so at anytime. Under 'Resolution Centre Cases' select 'Closed cases' in the drop down menu and find the claim. Best of luck. Since the Case got closed automatically and that their customer service is unreachable now because of the Covid-19 crisis situation. OMG. I didn't know that I had to escalate the case, so I didn't took further actions. Yeah, when it comes to under-the-table deal like that, it's hard to fight those cases since there's no physical transaction of goods but services. Visit the PayPal Business Resource Center. By browsing this website, you consent to the use of cookies.

I want to call as soon as possible. Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

I made a typo on the dispute amount and I called Paypal twice and they told me its okay that they took note. ©1999-2020 PayPal, Inc. All rights reserved. It’s more like they won’t re-open it. Once a case is closed,it cannot be re open. In my case, after I had provided tracking number and proof that the buyer successfully received the item, they pretty much told me I was protected under the seller protection program now and so the money they temporarily froze was released back to me and case was closed. I mean is his Paypal verfied?

I just don't know the other side is still filing a counter-claim even after Paypal closed the case twice. For a better experience, please enable JavaScript in your browser before proceeding.

About 8 months ago I opened a case against a ebay-seller because he didn't shipped my item. Click ‘Appeal’ under 'Action'. I had asked the seller for a refund or part refund of the extra premium I had paid for delivery but they refused to pay anything back. Jul 21, 2015 9:28:21 AM. What can Paypal do to help me? Making a payment releases the hold. the seller cant even provide a pic of the product sitting at my door. Last I knew, disputes could not be open again after the case has been closed.

Where do I go from here. reopening a case is a loop of garbage. New to the community?

It's probably a scam, but more likely you will win 100% if the item was sent to the billing address of the credit card. I never received the package back in the mail. But from the other side. I was told by one person I could file an appeal and was transferred around then finally told once the system closes the claim it’s closed, too bad!

But how can they decide to take money from me and let him keep the item at the same time all for the reason that someone used his cc authorized? I can't open another case. If that fails and you paid with card, dispute through card issuer instead. In my case, after I had provided tracking number and proof that the buyer successfully received the item, they pretty much told me I was protected under the seller protection program now and so the money they temporarily froze was released back to me and case was closed.

If he wants to ship back the item to me, and get a refund, I don't see why that is a problem? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I don't know what to do with this. thats BS.

It's as if they are trying to find another method or way around to reverse the decision.

Probably not going to help much, but at least you have another way to vent your frustration. They said I had to “escalate“ the claim whatever that means. What can I do now?

Weirdness. If he paid through paypal using a debit / credit card he can still charge back using his credit card company after losing the dispute through paypal. Probably not going to help much, but at least you have another way to vent your frustration. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Anyways few weeks later she opened a PayPal case stating unauthorized purchase and PayPal gave her back her funds right then and there. The seller never has to have a case closed before they refund you. https://www.blackhatworld.com/seo/bhw-are-hiring-social-link-building-seo-specialist-wanted.1272628/.

You can only appeal if you have 'new' information to add, and you can only appeal within 10 days of the dispute / claim being closed. ©1999-2020 PayPal, Inc. All rights reserved. By browsing this website, you consent to the use of cookies. Now the case is closed and I am at a loss of money.



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